Independently Owned Fashion & Lifestyle Store

Delivery & Returns

Delivery

Standard 2-3 day delivery £4.99 (Items are despatched Monday - Friday)

We use UPS for all our deliveries

We will provide a tracking number for your order, please check your spam if you have not received it or contact us for further support

Returns

If your order is not quite as you hoped and If you would like to return an item our policy lasts 14 days.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging. Sale Items may also be returned.

Non- returnable items: Earrings, Make Up, Fragrance & Gift Cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Books with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Extended Christmas Returns

Any Christmas gifts purchased from the 10th November 2022 can be returned until 6th January 2023



Refunds 
Once your return is received and inspected, we will then issue your refund to your original method of payment. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@universeofus.com.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@universeofus.com and send your item to:

Universe of Us, Universe of Us, 22 Woodside, Epping CM16 6LJ

Shipping
To return your product, you should mail your product to: Universe of Us, 22 Woodside, Epping CM16 6LJ

You will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service.

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